Frequently asked questions
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Q: How long does delivery take?
- UK Mainland: 1–3 working days
- Highlands, Islands & Northern Ireland: 2–5 working days
We aim to dispatch all orders as quickly as possible to support your business operations.
Q:How much does delivery cost?
Free delivery on UK Mainland orders over £100 (ex VAT)
£4.99 + VAT for orders under £100
Highlands,Islands & Northern Ireland: Flat rate £30 + VAT
Q: Do you offer international shipping?
Yes, we do. Please contact our team for a tailored shipping quote and delivery timeframe.
Q: Will I receive tracking information?
Yes, tracking details will be sent via email or SMS once your order has been dispatched.
Q: Are your packaging products eco-friendly?
Yes, SSDA focuses on recyclable and sustainable takeaway packaging solutions designed for environmentally conscious businesses.
Q: Do you offer customised packaging?
Yes, we offer personalised packaging options tailored to your brand. Please reach out to discuss your requirements.
Q: What should I do if I receive a faulty or damaged item?
Please contact us immediately. We will assess the issue and arrange a replacement if necessary.
Q: What if I receive the wrong items?
Please contact us immediately so we can resolve the issue quickly.
Q: What’s the fastest way to get a replacement or refund?
- Contact us as soon as possible
- Provide clear details and photos if needed
- Wait for return approval before sending items back
This helps us resolve your issue quickly and efficiently.